Q: Do we get a copy of our digital negatives?
A: Yes, we sell the digital negatives (digital files) from all our local weddings, intimate weddings and portraits. Digital files are defined as high-resolution jpg images from the photographer’s first round edit. These are usually the same files that you see in your online proofing gallery. If purchased, the jpeg files can be downloaded from the online gallery. We also sell custom USB drives with all of the files. We do not provide the unedited RAW files to clients. We also encourage our clients to order professional prints with us. We adjust our studio prints individually, each receives additional retouching as necessary for highest quality control. There is a reason you are drawn to all our imagery. Believe us, it’s the post-production– all digital images need a little bit of Photoshop “love” to meet our standard of excellence.
Q: What qualifies as an intimate wedding?
A: Northern Arizona and Sedona is a destination wedding market, therefore there are a lot of elopements, off-season events and weekday events. Elopements and intimate weddings are priced the same. These events are usually planned within 8-12 weeks of the event date but sometimes further out. We consider an “intimate” wedding to be 30 guests or less including the bride and groom and bridal party. Please inquire about intimate wedding packages rate sheet. http://www.cameronkellyarizona.com/intimate/
Q: How do I book a Horseshoe Bend Wedding?
A: Cameron Kelly Arizona is a preferred partner Horseshoe Bend Slot Canyon Tours, a private tour company who has access to host private events at Horseshoe Bend Overlook away from all the crowds. Jamelle manages the booking of the wedding tours and helps arrange the logistics for weddings of 30 people of less. Larger events will require that you hire an additional professional wedding planner. You may find pricing and photography information at: http://horseshoebendweddings.com/
Q: Do we have to order an album? We just want the digital files.
A: No, we do not require an album purchase and many intimate clients opt to wait on the album. However, we STRONGLY recommend you get an album. It’s an heirloom piece that will be precious to your family for generations. If you could look through your grandmothers wedding album and glance into her personality how much would that be worth to you? When you are celebrating your fiftieth wedding anniversary do you think you will pull out the USB drive and plug it into your laptop or will you open your wedding album and pour through it remembering your wedding day?
Q: Have you shot at my venue before?
A: If it’s in Arizona, the answer is most likely! However, we love new locations! It’s a bonus if we have NOT shot at your venue before. We are inspired by new architecture, lighting and weather including rain.
Q: How far in advance do you book out?
A: We book intimate weddings 6-12 weeks in advance, depending on the season. We book larger events 6-18 months in advance. The most popular dates in Phoenix and Sedona are March, April, May, September, October and November. In Flagstaff: June, July, August and September. May & October are our busiest months! If you have a weekday elopement, we typically have availability 2-4 weeks out. For portraits we book 1-6 months in advance.
High School Senior portraits are usually photographed the summer before their senior year. Most schools have fall yearbook deadlines in early October.
Q: Can I put our date on hold?
A: Yes, once we have a signed contract and retainer your date is on our calendar. Otherwise, we cannot hold your date. If you would like to reserve our services, please do. We accept contracts on a first come first served basis. If we have sent you a contract we gladly give you a 24 hour grace period to sign the contract prior to communicating with another client who has inquired about your date.
Q: We live in Alaska and we can’t meet you can we still book with you?
A: Yes! Since the majority of our clientele live outside of Arizona, we often schedule a Skype or FaceTime video chat which helps immensely in getting to know you. If you prefer a good old fashion phone call, that works too. We have even had clients book us completely over email!
Q: Are you more expensive than other photographers?
A: In short, you are paying for piece of mind and experience and for intimate weddings you are receiving our services at quite a discount compared to our larger luxury weddings. It has taken us a decade to hone our craft, and become the photographers we are today. We have shot over 250 weddings and can manage any client situation or any emergency. Not only do we know photography but we also know our products, software, equipment and how to handle all of the stresses of album design, production, delivery and running a full time business. You may find some alternative options out there that seem appealing and less expensive; however we promise their customer service cannot compare. Our albums are truly a work of art and there are few photographers who carry the same high-end products. We design all our albums in-house and work with you directly on the final design. Choosing final images for an album or for your home is an overwhelming task, which is why we do the initial design for our clients and offer print consultations. Our best advice continues to be: stay true to your heart. If you LOVE our work, find a way to get it into your budget. If you splurge on one service at your wedding, let it be the photography…you can never go back and re-photograph a live event.
Q: Do you work with a second shooter?
A: Yes and No. All intimate weddings (35 guests or less) are photographed with one photographer. For our Arizona weddings, we hire an assistant or second photographer based on the event needs. If you have a large wedding or your timeline requires an additional photographer, there may be an additional photographer charge.
Q: What if it’s a true elopement? It’s just a bride, groom and officiant! Can you help us find other vendors?
A: We frequently work with just the bride and groom for our intimate events. Yes, we do help our clients find officiants, makeup artists, floral artists and locations.
Q: How many weddings have you shot? How many years have you been a wedding photographer?
A: Jamelle has been making a full-time living as a photographer since 2007 but has been photographing weddings since 2001. Jamelle also has her MFA in photography and has been trained by many working professionals throughout her career. When you choose to work with Cameron & Kelly Photographers you are working with true professionals.
Q: When will we receive our photos and digital files?
A: We feel strongly about returning your wedding pictures to you in a timely fashion. Your online proof gallery will be available within 2-4 weeks of your event. If you purchased the digital files, you will be able to download immediately from your gallery. Your album first draft will be available 2-4 weeks after your proof gallery is live. Most of our clients have their album in hand within 4-6 months. The time frame largely depends on the client’s ability to make comments and approve the album for printing. Once we have the approved album, the company requires about 4 weeks to print and ship it to us.
Q: How we pick out the images for our album?
A: We will design a first round draft of your album based on our favorite images. After we present the album to you online for review, you may make changes to the design and the images based on your preferences. We find that our clients are not photo editors and we feel like part of our job is to remove the stress of selecting images for your wedding album. Our clients love this process and we feel that the storytelling images do not get overlooked. Most of the time, 90% of the final album remains how we initially designed it and the rest we customize based on our client’s preferences.
Q: Is it okay if our family friend plans on shooting the wedding as well?
A: Generally speaking, the more photos of your wedding day the merrier. At our intimate weddings, it’s best if the family and friends are really present to your ceremony. We ask you to consider that your parents and the groom’s parents should simply enjoy the ceremony and let us do the “heavy lifting.” We don’t mind if your guests snap photos; however, remember the more guests with cameras or mobile devices in their hand, the more photos of guests with cameras in their hand! Occasionally we have had an Uncle or Aunt step right in front of us during the recessional or at a critical moment in the first dance, so we ask our clients to discuss the photography priorities with known family “photographers.” We do request that during the intimate portraits of just the bride and groom, we have you to ourselves. Frankly, it’s just awkward to have a friend or parent along for the romantic shots and they can detract from the natural moments.
Q: Do you require a meal at our wedding?
A: Yes and No. If the event is less than 5 hours, we do not require a meal. For any wedding over 5 hours, we do need to eat! If this is not possible, just let us know in advance and we will make other arrangements.
Q: How do we book your services?
A: If the event is more than 12 weeks away we require 33% deposit to secure the date with the contract and the remaining balance is due 30 days prior to your event. If your event is within the next 12 weeks, we require full payment with the contract. We will send you a custom booking link and you can either remit payment online with a credit card (VISA, MC or AMEX ) or bank wire transfer. You may also drop a check in the mail.
Q: We cancelled our event, can we get part of our deposit back?
A: Unfortunately, no. The deposit is non-refundable and secures your date. Once we have that date booked on our calendar we have to forgo other potential events/clients.
Q: When do you shoot High School Senior Portraits?
A: The summer before senior year. Many parents don’t realize that senior yearbook photos are due to the yearbook staff in mid October. They are strict about this deadline. Some charter schools have an additional month. This means your senior should be photographed either the summer prior to their senior year or in early September. Your senior will have tons of after school activities once school starts and we typically do not shoot on weekends. Additionally, it takes us 2 weeks to process a session and another week to order prints. You can imagine all the 17 year olds that call us October 1st for an October 31st deadline. It’s too late! We book up fast for these, so call ahead and get your preferred date on the calendar.
Q: What do we wear to our portrait session?
A: We encourage you to show off your personal style during your portrait session. If you are a family, we generally tell people to pick one printed item: ie: dress, shirt and pick coordinating colors from that garment. Most everyone else can wear a solid or a basic pattern that doesn’t clash with the printed garment. Please pick something that is flattering on you (and everyone else)! Do not choose something because it’s fashionable but looks awful on your body type. Choose clothing that you’ve worn before that gets you a lot of compliments! The camera does add weight and believe me, there are some things PhotoShop just can’t do. Style your hair and take extra time on your makeup and accessories but stay true to your personal style. If you don’t wear a lot of makeup, that’s okay, but you can still get a natural look with some makeup. If you need help with this, we have resources! Please ask. We request that you do not have “matching” outfits even though it seems easy to put everyone in jeans and black t-shirts, it’s really best to reflect a wardrobe you would normally wear. Our portrait sessions are all about capturing your true family and honest emotion. When everyone is dressed up too much people don’t feel normal and as a result they don’t look natural. Please do not wear bright white and black together– it’s too much contrast. Mid-tones are better ie: gray, blue, green, jeans, khaki, etc. You CAN wear black and we know it’s flattering (especially on new mama’s). We LOVE to chat about outfits, so give us a call and we’ll help you figure it out.